Channels

Centralise and automatically action all incoming communications

No more missed responses or inconsistent handling. Use AI to process customer communications instantly.

Whether it's customer support, HR requests, legal queries, or sales inquiries, Channels consolidates emails and chats from multiple sources into one centralised workspace. Using AI, it understands the context of each message, extracts key details and provides actionable prompts to drive follow up actions.

Capabilities

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Email & Chat Centralisation

Automatically ingests all incoming communications into one intelligent interface.

AI Categorises & Prioritises

Assesses urgency and assigns priority based on message type, content and sentiment.

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Contextual AI Extraction

Pulls out key data from messages and any attached documents.

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Custom Prompt Integration

Assign custom prompts for each department or type of communication.

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Suggested Action Generation

Offers recommended replies or next steps based on your business rules.

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Agent Integration

Connects with other agents to automate follow up actions from customer or internal requests with a single click.

Demo

Capture requests, escalate issues, and route tasks automatically.